Refund Policy & Money-Back Guarantee
VMTechs Boot Repair Toolkit · ValiumMedia Techs · Last updated: 19 September 2026
✅ 30-day money-back guarantee. If a PRO activation does not fix the problem you bought it for, email us within 30 days of your purchase and we will refund you in full. You do not need to return anything.
We would rather refund you than keep money for something that did not work on your PC. The free version of the toolkit already diagnoses your machine, so you can see what it finds before you pay anything — the guarantee exists for the case where a repair itself does not solve your problem.
What is covered
- Every PRO licence bought directly from vmtechs.com: 1-month, 1-year and lifetime.
- Every licence bought through a promotion or store we sell through — for example a BitsDuJour deal or a reseller code.
- Licences that simply did not fix your machine, for any technical reason.
What is not covered
- Hardware failure. A dying disk, faulty RAM or a failing drive controller cannot be repaired by software, and no refund can bring back data that was already lost before you bought the toolkit.
- Unsupported machines that fall outside the stated requirements (Windows 10 or 11, 64-bit).
- Fraud or abuse — for example a licence obtained with a stolen payment method, a chargeback filed without contacting us first, or a pattern of repeated buy-and-refund cycles.
Nothing in this policy limits any statutory consumer rights you have in your country.
How to request a refund
Email support@vmtechs.com with:
- the subject line “Refund request”;
- your order reference — the PayPal transaction/receipt ID, the charge on your card, or the order number from the store you bought through (for a BitsDuJour purchase, the order number in your confirmation email);
- optionally, the Request Code or activation key you were issued, which helps us find the order instantly;
- a sentence telling us what did not work — useful for us, not a condition of the refund.
What happens next
| Step | Timing |
|---|---|
| We acknowledge your request | Within 1 business day |
| We approve it (or explain why it is outside the policy) | Within 2 business days |
| Money is returned to your original payment method | Within 5 business days of approval (your bank or card issuer may take a few days more to show it) |
If you bought through a store or promotion
Customers who bought through a third-party store are covered by that store’s refund process, and we will honour the guarantee directly as well: if the store’s window has already closed but you are still inside ours, contact us and we will refund you ourselves.
What happens to the licence after a refund
The licence and its activation key are deactivated when the refund is approved, so the PRO features stop working on that PC. You are welcome to keep using the free version of the toolkit, which stays free forever — diagnostics, scanning, crash-dump analysis and reports are not affected.
Support and questions
If something is not working, please write to us before asking for a refund — most problems are solved in one or two emails. We answer within one business day:
Support:support@vmtechs.com
Product page:vmtechs.com/boot-repair-toolkit
Company: ValiumMedia Techs, 1019 Ashton Drive, Unit L86, Morgantown, WV 26508-6876, United States
Changes to this policy
If we change these terms, we will update this page and the date at the top. The policy that applies to you is the one published on the day you bought your licence.